How we can help you?

The most frequent questions:

What do you do with my personal data?

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I subscribed to your newsletter, but I didn't receive any email from you.

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I want to unsubscribe from your email list.

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There is a problem with the purchase made with your coupon code.

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The product you advertise in the offer is no longer available.

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I want to increase online sales. Can you support me?

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What do you do with my personal data?

We are committed to keeping the level of your privacy as high as possible and safeguarding your personal information. The information you supply us will be only used to send you our email newsletter, which normally comes out weekly. Remember, we will not share your email address with third parties.

I subscribed to your newsletter, but I didn't receive any email from you.

Sorry if you have not received our weekly newsletter, this can have two causes. 1) Most likely we haven't been able to send out a newsletter this week, thus you have not received it. 2) Your spam filter may be blocking our email address, so please add it to the white-list to secure arrival. However, sign up again to receive your newsletter.

I want to unsubscribe from your email list.

First of all, we want to apologize to you if our service has not lived up your expectations, we are here, ready to listen you your complaints and suggestions to grow with you. The unsubscribe process is extremely simple: check the last email you received, find the Unsubscribe link at the bottom of the email, click it and your email address will be automatically removed from our mailing list.

There is a problem with the purchase made with your coupon code.

First of all, we apologize for what happened to you. You can report the coupon malfunction using our automatic Rank system directly on the deal page so other users will not have the same problem. Unfortunately, there is no direct contact with all the online stores present on Webbyplanet and moreover 90% of the offers are added by other users like you. In order to provide an efficient and reliable service, we regularly check all the offers available on the website but sometimes it may happen that the offers expire before the original expiration date or they have a maximum number of clients.

The product you advertise in the offer is no longer available.

The offers displayed on Webbyplanet have an indicative expiry date. In case a deal achieves great success, the owner of the store has the freedom to block the current offer at any time, we have no possibility to take action on the purchase process. There is no commercial relationship between Webbyplanet that displays the offer and the store that sells the product. The only way to make the purchase efficient is to rate the offer making it rank down and it not be displayed anymore. Otherwise, when you find a convenient deal, vote for it in order to increase its value and to give it greater visibility.

I want to increase online sales. Can you support me?

The simplest way to increase online sales using Webbyplanet is to constantly add new exclusive and extremely advantageous offers. Our ranking system will make these offers go up in rank and this allow you to gain more visibility and to increase your sales. However contact us directly to improve visibility of your business. Our staff will be happy to help you to achieve new goals.